MyAccount

Getting started in MyAccount

It's easy to register

Just have your 6 digit account number handy. You'll find this on the top left hand side of your bill. Please use the mobile number or email address we have on file to register. We'll send you a secure code to verify your identity.

The good news is, once registered... you can choose to log in with a secure code instead of having to remember your password every time.

Read More

Account details

Keep your details up to date

How to review your account information, update your contact details, add a concession card, manage notifications and view your linked accounts — all in one place.

Read More

Billing & payments

Paying your bill

See your bill details, choose how you want to pay and set up direct debit payments to make things easier.

If you’re keeping an eye on your budget or want to avoid surprises, this is where you can manage payments, check what’s due and find support options if you need them.

Read More

Outages

Get information when the power goes out

How to check what’s happening when your power goes out, stay safe during an outage and see if there’s planned maintenance or service disruptions in your area.

Read More

Prepaid meters

Top up your credit and get help when you need it

How to top up your prepaid meter, add credit to someone else’s meter and get help with any questions you might have.

Read More

Usage & insights

Managing your usage

This section is where you can get a better understanding of how and when you use energy. View usage data, track your current energy spend and get an estimate of your next bill​.

If you're trying to track if energy efficiency changes around your home or business will have an impact on the size of your bill - then this has the insights you need.

Read More

Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.